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Conditions of Use
General Terms and Conditions of Counterpain.net for web customers
§ 1. General
Counterpain.net will deliver all the content of the Products at the time of ordering in this Online Store solely on the basis of these Terms and Conditions in the Constitution in force at the time of the order. If you as the buyer assert deviating conditions, these conditions are not binding for us, unless we have expressly agreed to this in writing. The details of the products serve the general description of goods. We make you to the best of our knowledge and belief, but we offer no guarantee. They are not guaranteed properties. The contract is concluded exclusively in English, German and French.
§ 2. Orders
If you order a product from us, you are bound to your order, regardless of whether the order was made orally, by letter, telephone, fax or e-mail or even an online order. This commitment expires if we do not confirm your order in writing within four weeks or deliver the ordered goods to you. You order in our webshop by clicking
1. register in our online shop
2. Enter your delivery and payment details
3. Add items to the shopping cart
4. confirm on the control page the correctness of your information and
5. at the end with acceptance of the AGB's the button "I confirm my order" click. When ordering products that have not yet appeared or are temporarily out of stock, you have the option to cancel your order.
You place a binding order if you have completed the online ordering process by entering the information requested there and in the last order step click on the button "I confirm my order". After you have sent your order, we will send you an e-mail confirming the receipt of your order and providing details (acknowledgment of receipt). You will also receive all the customer information that you should print out for your records with the confirmation of receipt. This confirmation of receipt does not constitute acceptance of your offer, but merely informs you that your order has arrived. The purchase contract is only concluded by sending the items you have ordered. Data storage Your orders are stored with us. If you lose your documents to your orders, please contact us by e-mail. We will gladly send you a copy of the details of your order.
Data protection see § 10 § 3. Cancellation Policy Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor to their independent professional activity.
§ 3. Delivery
The delivery of the goods takes place within 8 to 20 working days. If shipping delays occur, Health & Cosmetics - Counterpain.net remains unaffected. For possible exceptions, please refer to the respective product page. Our delivery partners are u.a. DHL or the German Post FedEx etc. in Germany. The shipment will be from Thailand as soon as the required amount has been received on one of our partner bank accounts in Germany, Austria or the United Kingdom. If you place your order below the minimum order value, the difference will automatically be added to the original purchase amount up to the minimum order value of 15.95 Euro. If the customer is not ready to pay the difference up to the minimum amount of 15.95 Euro, the goods will be shipped in the normal way without shipping number. The risk of losing the goods is borne by the buyer alone. Orders for products that have not yet appeared or are out of stock at short notice, we note. Delivery will be made as soon as they become available. We strive to inform you to the best of our knowledge about the current publication and delivery dates of our products. In the event of force majeure and other unforeseeable, exceptional and non-faulty circumstances, the delivery period shall be extended to an appropriate extent. From a delivery delay or non-delivery, you can not derive any claims for damages. We reserve the right to make any partial deliveries.
Customs and import regulations for Germany!
Like all other online shops, we ship Counterpain exclusively from Thailand! Counterpain is not available in Germany.
The following import regulations apply only to the private buyer in Germany, but not for the local doctors and pharmacists.
The ointment Countepain was declared in 2011 in Germany according to the German Medicines Act (AMG) not allowed. Why, we can not explain ourselves. Probably by the lobbyists. Counterpain is a very good ointment against muscle strains and overstrained muscles, and is worldwide (except Germany) a non-prescription ointment with all-natural ingredients. We ship Counterpain exclusively from Thailand. The import to Germany is not allowed for the private buyer. However, you can make a shipping agreement with your family doctor or pharmacist by addressing the ointment for home buyers to your doctor or pharmacist, and delivery would be safe. For pharmacists and doctors, the import is permitted by their medical approbation.
This import regulation applies only to Germany. All other EU countries as well as Switzerland, this import regulation does not apply, and thus there are no customs problems. We would just like to make it clear that in case of seizure by customs in Germany, the private buyer takes the full risk. We also do not refund any goods. However, should the German Customs return the goods undamaged to the sender (no seizure), we will refund the costs, of course. Returned goods that are damaged will not be replaced. The return shipping costs are always borne by the buyer. With the purchase the buyer accepts these conditions.
The delivery time is usually around 8-20 days worldwide.
During Christmas and Easter, as well as public holidays, the delivery time may be delayed (20 days).
You place a binding order if you have completed the online ordering process by entering the information requested there and in the last order step click on the button "I confirm my order". After you have sent your order, we will send you an e-mail confirming the receipt of your order and providing details (acknowledgment of receipt). You will also receive all the customer information that you should print out for your records with the confirmation of receipt. This confirmation of receipt does not constitute acceptance of your offer, but merely informs you that your order has arrived. The purchase contract is only concluded by sending the items you have ordered. Data storage Your orders are stored with us. If you lose your documents to your orders, please contact us by e-mail. We will gladly send you a copy of the details of your order.
Data protection see § 10 § 3. Cancellation Policy Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor to their independent professional activity.
--------------- ------------------- Withdrawal and Returns---------------
You can cancel your contract within 14 days without giving reasons in writing (for example, letter, or e-mail) or - if the case before the deadline - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first partial delivery). The revocation expires after sending the goods.
Returns:
In the case of an effective cancellation, the services received on both sides must be returned and, if applicable, any benefits derived (such as interest) must be surrendered. If you can not give us back the service received in whole or in part or only in a deteriorated condition, you may have to pay us compensation. With the release of things this does not apply if the deterioration of the thing solely due to their examination - as you would have been possible for example in the store - due. Incidentally, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as your own property and refraining from doing anything that impairs its value. Transportable items are to be returned at our risk. You have to bear the cost of the return, if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed 20 euros or if you have a higher price of the item at the time of the cancellation nor the consideration or a contract agreed partial payment. Otherwise, the return is free of charge. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the thing, for us with their receipt. End of the legal cancellation policy A right of withdrawal does not apply to goods that have been made to customer specifications or clearly tailored to personal needs or that are not suitable due to their nature for a return.
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§ 4. Delivery
The delivery of the goods takes place within 8 to 20 working days. If shipping delays occur, Health & Cosmetics - Counterpain.net remains unaffected. For possible exceptions, please refer to the respective product page. Our delivery partners are u.a. DHL or the German Post FedEx etc. in Germany. The shipment will be from Thailand as soon as the required amount has been received on one of our partner bank accounts in Germany, Austria or the United Kingdom. If you place your order below the minimum order value, the difference will automatically be added to the original purchase amount up to the minimum order value of 15.95 Euro. If the customer is not ready to pay the difference up to the minimum amount of 15.95 Euro, the goods will be shipped in the normal way without shipping number. The risk of losing the goods is borne by the buyer alone. Orders for products that have not yet appeared or are out of stock at short notice, we note. Delivery will be made as soon as they become available. We strive to inform you to the best of our knowledge about the current publication and delivery dates of our products. In the event of force majeure and other unforeseeable, exceptional and non-faulty circumstances, the delivery period shall be extended to an appropriate extent. From a delivery delay or non-delivery, you can not derive any claims for damages. We reserve the right to make any partial deliveries.
Customs and import regulations for Germany!
Like all other online shops, we ship Counterpain exclusively from Thailand! Counterpain is not available in Germany.
The following import regulations apply only to the private buyer in Germany, but not for the local doctors and pharmacists.
The ointment Countepain was declared in 2011 in Germany according to the German Medicines Act (AMG) not allowed. Why, we can not explain ourselves. Probably by the lobbyists. Counterpain is a very good ointment against muscle strains and overstrained muscles, and is worldwide (except Germany) a non-prescription ointment with all-natural ingredients. We ship Counterpain exclusively from Thailand. The import to Germany is not allowed for the private buyer. However, you can make a shipping agreement with your family doctor or pharmacist by addressing the ointment for home buyers to your doctor or pharmacist, and delivery would be safe. For pharmacists and doctors, the import is permitted by their medical approbation.
This import regulation applies only to Germany. All other EU countries as well as Switzerland, this import regulation does not apply, and thus there are no customs problems. We would just like to make it clear that in case of seizure by customs in Germany, the private buyer takes the full risk. We also do not refund any goods. However, should the German Customs return the goods undamaged to the sender (no seizure), we will refund the costs, of course. Returned goods that are damaged will not be replaced. The return shipping costs are always borne by the buyer. With the purchase the buyer accepts these conditions.
The delivery time is usually around 8-20 days worldwide.
During Christmas and Easter, as well as public holidays, the delivery time may be delayed (20 days).
§ 5. Return costs
In case of cancellation (section 3) you have to bear the regular costs of the return, if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros or if you have a higher price of the goods at the time of the cancellation have not yet delivered the consideration or a contractually agreed partial payment.
§ 6. Prices, shipping costs and customs regulations
Only the prices stated at the time of placing your order in the shopping cart of the website apply. Errors are reserved. For international orders u.U. Customs duties incurred. Please note in each case the customs and import guidelines marked for your country! For possible seizures we assume no liability here in Thailand. Every customer who has ordered something from abroad has to inform his competent customs office if the product is subject to any import regulations. The risk is borne by the buyer alone! For the shipping option "Unregistered shipping", the buyer bears the sole risk if the package should not arrive! Therefore, no claims for damages or compensation can be made. With the purchase and the selected shipping option "Unregistreierter Verand" the buyer accepts this condition without exception!
§ 7. Prohibition of movement according to § 73 AMG
Paragraph 1 AMG finished medicinal products which are subject to the authorization, approval according to § 21a AMG or registration may in principle only be transferred to Germany if they are also admitted to traffic in Germany, approved or registered according to § 21a AMG or by ordinance are exempted from a single admission / registration (standard admission / registration). In addition, one of the following conditions must be satisfied: When moving from a Member State of the European Union or another EEA Contracting State (Iceland, Liechtenstein or Norway), the recipient must either be a pharmaceutical operator, wholesaler or veterinarian, run a pharmacy or be the carrier of a Hospital be supplied with medicines from a local pharmacy. If you are traveling from a country other than the one mentioned above, the recipient must have an import permit from the competent drug authority. For these, the same personal and neutering requirements have to be fulfilled as for the permission to produce medicines. The medicinal product is sent to Germany by an authorized pharmacy of an EU Member State or another EEA Contracting Party to an end consumer (private individual) in accordance with the German regulations on mail order or electronic commerce. The pharmacy must be authorized to mail order according to its national law, as far as it complies with the German pharmacy law with regard to the regulations on mail order, or according to the German Pharmacy Act. For this purpose, the Federal Ministry of Health regularly publishes an overview of the EU member states and other EEA contracting states in which comparable standards exist for German mail order and electronic commerce. This comparability is currently in the following states (Announcement of July 5, 2011, Federal Gazette number 107, page 2552): Iceland Netherlands, as far as mail order pharmacies simultaneously maintain a retail pharmacy, Sweden, only for the mail order of prescription drugs, Czech Republic, only for mail order non-prescription medicines, and United Kingdom. Pharmacies from other EU or EEA countries, in which this comparability does not currently exist, can apply for a mail order permit under the German Pharmacy Act. These may be available in the mail order pharmacy register of the German Institute for Medical Documentation and Information - DIMDI. If you do not send us any documents for a Non-Prohibition, we assume that you have such a license for import into Germany. If this is not the case, and the goods should be beschlagnamht, so we can only refund the value of goods. The shipping costs are borne by the buyer in this case.
§ 8. Terms of payment
With us you can pay by bank transfer (advance payment) or one of our electronic payment system (credit card). If you are in default of payment, we are entitled to charge interest at the statutory rate from the beginning of the delay and to cease further delivery. You are only entitled to set-off rights if your counterclaims are legally established or undisputed. Deliveries outside Germany are made only by payment in advance by credit card. Otherwise, we reserve the right to execute orders only against advance payment.
§ 9. Retention of title
Until the complete payment of all existing claims against you, the goods delivered to you remain our property.
§ 10. Warranty
In the case of defects for which we are responsible, we will remedy the defect or provide you with a replacement. If we fail to remedy the defect or replace it within a reasonable period of time or if we have to decline it, you are entitled to rescind the purchase contract or to demand a reduction in the purchase price. In the case of replacement, the defective goods must be returned to us. All claims for damages, irrespective of their legal basis, and in particular claims for consequential damages, are excluded, unless the damages were demonstrably caused by intent or gross negligence. In addition, liability only exists under the Product Liability Act or because of the absence of warranted characteristics. In the event of a negligent breach of a principal obligation, our liability is limited to the typically foreseeable damage, which usually does not exceed the purchase price of the ordered goods.
§ 11. Privacy
We assure you that we comply with the collection, processing and use of your personal data, the provisions of the German Federal Data Protection Act (BDSG). The stored data will not be passed on to third parties. You agree with your order with the storage and processing of your data.
§ 12. Final provisions
Place of performance and place of jurisdiction for all disputes is Great Britain. This applies equally to legal transactions via the Internet. A contract concluded in accordance with these terms and conditions shall remain binding even in the case of legal ineffectiveness of individual points in its remaining parts.
Updated on: 10th July 2013
